Privacy Policy
The Smooth Skin Clinic respects the right to privacy of all users of The Smooth Skin Clinic’s website (the “Site”).
The Smooth Skin Clinic is committed to keeping any and all collected information and information that you provide to us confidential, secure and private. This statement explains our online information practices.
This is the privacy notice of the Smooth Skin Clinic at website www.thesmoothskinclinic.com
In this document, "we", "our", or "us" refer to the Smooth Skin Clinic.
Introduction
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Use of information:
Data is collected by the information you provide through the registration form, completed online or onsite at the initial consultation. We use it for patient identification purposes, better communication, service improvement, and billing but also for contacting you in relation to your upcoming appointments as well as for sending you information about your presenting condition when necessary.
Examples of personal information that we collect may include, but are not limited to your name, address, telephone number, email address, birth date, gender, payment information, health information that you provide, and other personally identifiable information (collectively, the “Personal Information”). This Site shall only collect such Personal Information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this Site to use Personal Information only for the purpose for which it was requested and any additional uses specifically provided on this Site.
The Smooth Skin Clinic may collect information from a third party such as an affiliated professional health care provider about your treatment options provided to you and your results.
The Smooth Skin Clinic collects other information from users of its Site, such as IP addresses, browser types, location information and operating system types to assist us in providing and maintaining superior quality service.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be Personal Information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at email Info@thesmoothskinclinic.com.
Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
For example, we may process your data on this basis for the purposes of:
record-keeping for the proper and necessary administration of our business
responding to unsolicited communication from you to which we believe you would expect a response
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage business risk
protecting your interests where we believe we have a duty to do so.
Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of PayPal which is a reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us to reply with the information you need.
We record your request and our reply to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service.
Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
Use of information we collect through automated systems when you visit our website
Cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
1.1 to track how you use our website
1.2 to record whether you have seen specific messages we display on our website
1.3 to keep you signed into our website
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Disclosure and sharing of your information
Data may be processed outside the European Union
Our website is hosted in the United States of America.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly, data obtained within Ireland or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in the United States of America.
Access to your personal information
To obtain a copy of any personal information, you may send us a request at email Info@thesmoothskinclinic.com.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
If you wish us to remove personally identifiable information, you may contact us at email Info@thesmoothskinclinic.com.
This may limit the service we can provide to you.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Other matters
Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian
Security of Information
We are committed to the protection of Personal Information submitted to us. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. While The Smooth Skin Clinic takes all due care in ensuring the privacy and integrity of the information that you provide, we recognise that no data transmission over the Internet can be guaranteed to be 100% secure. The possibility exists that this information could be unlawfully observed by a third party while in transit over the Internet. The Smooth Skin Clinic accepts no liability should this occur.
How you can complain
If you are not happy with our privacy policy or if have any complaint, then you should tell us by email. Our address is Info@thesmoothskinclinic.com.
If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Data Protection Commissioner.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
to provide you with the services you have requested.
to comply with other law, including for the period demanded by our tax authorities.
to support a claim or defence in court.
Review of this privacy policy
The Smooth Skin Clinic reserves the right to update this privacy notice from time to time, as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
Your continued use of our Site indicates your agreement with these modifications and updates. If you do not agree with the changes, then you should stop using our Site and notify us that you do not want your information used in accordance with the changes
If you have any question regarding our privacy policy, please contact us
Effective Date: 1 November 2020